Privacy Policy

Effective Date: 30 July 2026
Last Updated: 30 July 2026

1. Introduction

Welcome to Valion OS, an AI-powered Business Operating System developed and operated by Largify Solutions (SMC-Private) Limited ("Largify Solutions", "Valion OS", "we", "our", or "us").

We are committed to protecting the privacy, security, and confidentiality of the personal and business information entrusted to us. This Privacy Policy explains how we collect, use, process, store, disclose, transfer, and protect information when you access or use Valion OS, our websites, applications, APIs, AI services, integrations, and related products.

By accessing or using Valion OS, you acknowledge that you have read and understood this Privacy Policy.

2. Company Information

Legal Company Name
Largify Solutions (SMC-Private) Limited

Product
Valion OS – AI Business Operating System

Registered Office / Headquarters
Lahore, Punjab, Pakistan

Phone
+966 59 736 9443

Website
https://www.valionos.com

Contact
https://www.valionos.com/contact

Product Support
support@valionos.com

Company Support
support@largifysolutions.com

Privacy Contact
privacy@valionos.com

Billing Support
billing@valionos.com

3. About Valion OS

Valion OS is a cloud-based Business Operating System designed to help organisations manage operations from a unified platform.

The platform may include modules such as:

BeautyOS
CleaningOS
EventOS
LegalOS
RestaurantOS
RetailOS
HealthcareOS
EducationOS
Real EstateOS
CRM
HR & Payroll
Finance
AI Assistant
Website Builder
Mobile Applications
Customer Portal
Vendor Portal
Automation Tools
APIs and Integrations

Valion OS is intended primarily for businesses and professional users, including business owners, employees, contractors, freelancers, vendors, and authorised users.

4. Information We Collect

Depending on how you use Valion OS, we may collect the following categories of information.

Personal Information

Full name
Email address
Telephone number
Profile photograph
Date of birth
Gender (where voluntarily provided)
Billing or business address
Login credentials (encrypted)
User preferences

Business Information

Businesses using Valion OS may provide information including:

Business name
Company registration information
Tax or VAT information
Trade licences
Branch information
Employee information
Vendor information
Banking details used for payouts or invoicing
Operational records

Customer Data

Customers of businesses using Valion OS may have information stored within the platform, including:

Names
Contact information
Appointment history
Sales history
Loyalty information
Uploaded documents
Service notes
Legal documents
Property information
Medical or health-related information where supported by the customer and permitted by applicable law
Other information entered by the business

This information belongs to the business using Valion OS.

Uploaded Content

Users may upload:

Documents
Images
Videos
PDFs
Contracts
Invoices
Receipts
Voice recordings
Digital signatures
Business files
Other user-generated content

Technical Information

We automatically collect technical information including:

IP address
Browser type
Device information
Operating system
Session information
Login timestamps
Error logs
Security logs
Audit logs
API usage
Performance metrics

5. Artificial Intelligence

Valion OS provides AI-powered features that may process information submitted by users.

Examples include:

AI Assistant
AI Reports
AI Analytics
AI Scheduling
AI Document Generation
AI Content Generation
AI Voice Assistance
AI Business Insights
AI Workflow Automation

Valion OS currently uses AI services provided by OpenAI. Additional AI providers may be introduced in the future.

Information submitted to AI features may include prompts, uploaded documents, structured business information, and other content necessary to provide AI functionality.

Unless explicitly authorised by the customer, Valion OS does not use customer business data, uploaded documents, or AI prompts to train public AI models.

Customers remain responsible for reviewing AI-generated content before relying on it for legal, financial, medical, employment, tax, regulatory, or other significant decisions.

6. Authentication

Users may sign in using supported authentication methods including:

Email and Password
Google Sign-In (where available)
Multi-Factor Authentication (where enabled)

Users are responsible for maintaining the confidentiality of their account credentials.

7. Payments

Payments for Valion OS subscriptions or services may be processed through authorised third-party payment providers, including:

Paddle
Bank Transfer
Additional providers introduced in the future

Where Paddle acts as Merchant of Record for a purchase, Paddle is the seller for that transaction: it may calculate, collect, and remit applicable taxes, and may issue invoices or receipts where required. Your payment data is also subject to Paddle's Privacy Policy.

Payment card information is processed directly by authorised payment providers.

Valion OS does not intentionally store complete payment card numbers or security codes.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

Maintain secure sessions
Remember user preferences
Improve platform performance
Analyse platform usage
Protect against fraud
Enhance security

Cookies may include:

Essential Cookies
Functional Cookies
Analytics Cookies
Marketing Cookies

Where required by applicable law, we will request consent before placing non-essential cookies.

Users may manage cookies through their browser settings. Disabling certain cookies may affect platform functionality.

9. Legal Basis for Processing

Where applicable privacy laws require a legal basis for processing personal data, we rely on one or more of the following:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
User consent
Protection of vital interests
Other lawful bases permitted by applicable law

10. How We Use Information

We use information to:

Provide and maintain Valion OS
Authenticate users
Process subscriptions and payments
Deliver AI-powered features
Provide customer support
Improve platform functionality
Prevent fraud and abuse
Monitor security
Detect unauthorised access
Comply with legal obligations
Develop new products and features
Communicate important service updates

11. Multi-Tenant Platform

Valion OS operates using a secure multi-tenant cloud architecture.

Each customer's information is logically separated from other organisations.

Users may only access information belonging to organisations they are authorised to access.

12. Customer Data Ownership

Businesses using Valion OS retain ownership of their:

Customer records
Employee information
Operational information
Uploaded documents
Business content
Intellectual property

Largify Solutions does not claim ownership of customer business data.

We process customer data solely for providing and improving our services.

13. Data Controller and Data Processor

For customer business information stored within Valion OS:

The customer organisation generally acts as the Data Controller.
Largify Solutions generally acts as the Data Processor when processing customer information on behalf of the customer.

Where Largify Solutions collects information directly for account management, billing, security, or legal compliance, Largify Solutions acts as an independent Data Controller.

14. Third-Party Service Providers

To operate Valion OS, we may engage carefully selected service providers, including:

Cloud hosting providers
Database infrastructure providers
AI service providers (including OpenAI)
Payment providers (including Paddle)
Authentication providers
Email delivery providers
Analytics providers
Customer support providers
Security monitoring providers

Customer data may be processed by these providers only to deliver services on our behalf and subject to appropriate contractual and security safeguards.

15. Data Storage and International Transfers

Customer information is stored using trusted third-party cloud infrastructure, including Supabase, and may be processed in countries outside your country of residence.

Where personal information is transferred internationally, we implement appropriate contractual, technical, and organisational safeguards designed to protect information in accordance with applicable privacy laws.

16. Information Sharing

We do not sell personal information.

Information may be shared only when necessary with:

Cloud service providers
Payment processors
AI providers
Professional advisers
Government authorities where legally required
Law enforcement agencies where required by law
Other service providers necessary to deliver Valion OS

17. Security

We implement industry-standard administrative, technical, and organisational safeguards, including:

HTTPS
TLS encryption
Encryption in transit
Secure password hashing
Encryption at rest where supported
Role-Based Access Control (RBAC)
Audit logging
Continuous monitoring
Infrastructure monitoring
Multi-Factor Authentication for supported accounts
Least-privilege access controls
Encrypted backups
Security incident monitoring

Although we strive to protect information, no internet-based service can guarantee absolute security.

18. Fraud Prevention

To protect our customers and platform, we monitor for:

Fraud
Abuse
Suspicious activity
Security threats
Unauthorised access

Accounts involved in illegal or fraudulent activity may be suspended or terminated.

Where legally required, information may be disclosed to relevant authorities.

19. Data Retention

We retain information only for as long as reasonably necessary to:

Provide our services
Comply with legal obligations
Resolve disputes
Enforce agreements
Protect platform security

When an account is deleted:

Active customer information will generally be deleted within a reasonable period.
Encrypted backups may temporarily retain information until normal backup rotation is complete.
Audit logs, billing records, and security records may be retained where required by law or necessary to protect the platform.

Largify Solutions does not routinely access customer business records except where authorised by the customer, required for support, necessary to investigate security incidents, or required by law.

20. Your Privacy Rights

Subject to applicable law, you may have the right to:

Access your personal information
Correct inaccurate information
Update account information
Request deletion
Request data portability
Restrict processing
Object to certain processing
Withdraw consent where processing relies upon consent

We aim to respond to verified privacy requests within 30 days, where required by applicable law.

21. Children's Privacy

Valion OS is designed for businesses and professional users.

Our services are not directed to children, and we do not knowingly collect personal information from children below the minimum age required under applicable law.

22. Compliance

Valion OS is designed with consideration for applicable privacy laws and regulations, including:

General Data Protection Regulation (GDPR)
UK GDPR (where applicable)
Pakistan Personal Data Protection legislation (when enacted)
Other applicable privacy and consumer protection laws in jurisdictions where our services are offered

As our services expand, we may adopt additional compliance standards and certifications.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through our website, within the platform, or by email where appropriate.

The updated version becomes effective on the date published.

24. Contact Us

For privacy-related questions or requests, please contact:

Largify Solutions (SMC-Private) Limited

Lahore, Punjab, Pakistan

Website: https://www.valionos.com

Privacy: privacy@valionos.com

Product Support: support@valionos.com

Company Support: support@largifysolutions.com

25. Governing Law

This Privacy Policy shall be governed by the laws of the Islamic Republic of Pakistan, without limiting any mandatory consumer protection, privacy, or data protection rights that apply under the laws of jurisdictions in which Valion OS operates.

Last Updated: 30 July 2026

Valion OS