Terms of Service

Effective Date: 30 July 2026
Last Updated: 30 July 2026

1. Acceptance of These Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "User", "you", or "your") and Largify Solutions (SMC-Private) Limited ("Largify Solutions", "Valion OS", "Company", "we", "our", or "us") governing your access to and use of the Valion OS platform, websites, applications, APIs, software, artificial intelligence services, integrations, and all related products and services (collectively, the "Services").

By:

• creating an account;
• purchasing a subscription;
• accepting these Terms electronically;
• accessing or using any part of the Services; or
• allowing your employees, contractors, agents, or other authorised users to access the Services,

you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

If you do not agree to these Terms, you must not access or use the Services.

If you are accepting these Terms on behalf of a company, organisation, partnership, government entity, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, "you" refers to both the individual accepting these Terms and the organisation they represent.

These Terms apply worldwide except where mandatory local laws require otherwise.

2. Definitions

For the purposes of these Terms:

• Account means any registered user account created to access the Services.
• Affiliate means any entity that directly or indirectly controls, is controlled by, or is under common control with Largify Solutions.
• AI Services means all artificial intelligence features, assistants, automations, agents, content generation tools, document analysis, workflow automation, and future AI capabilities made available through Valion OS.
• Authorised User means any employee, contractor, administrator, owner, manager, or other individual authorised by a Customer to access the Services.
• Business Data means all information uploaded, created, generated, imported, transmitted, or stored by a Customer while using the Services, including customer records, employee records, appointments, invoices, accounting information, uploaded files, documents, communications, images, reports, AI prompts, and AI-generated outputs.
• Customer means the individual or legal entity that purchases or subscribes to the Services.
• Documentation means any manuals, guides, tutorials, API documentation, knowledge base articles, technical specifications, or other materials made available by Largify Solutions.
• Fees means all subscription fees, usage charges, taxes, and other amounts payable for the Services.
• Intellectual Property Rights means all copyrights, trademarks, patents, trade secrets, database rights, design rights, moral rights, domain names, know-how, proprietary rights, and other intellectual property rights recognised under applicable law.
• Order means any purchase, subscription, upgrade, renewal, or other transaction for the Services.
• Personal Data has the meaning assigned under applicable privacy or data protection laws.
• Platform means the Valion OS software platform, websites, APIs, mobile applications, desktop applications, AI services, and related infrastructure.
• Services means all products, software, subscriptions, APIs, AI features, websites, applications, and services provided by Largify Solutions under the Valion OS brand.
• Subscription means the paid or free licence allowing access to the Services for a specified period.
• Third-Party Services means any products, software, APIs, payment providers, cloud providers, AI providers, or other external services that integrate with or interact with Valion OS.

3. Company Information

These Services are provided by:

Largify Solutions (SMC-Private) Limited

Registered Office / Headquarters:
Lahore, Punjab, Pakistan

Phone:
+966 59 736 9443

Website:
https://www.valionos.com

Product Support:
support@valionos.com

Company Support:
support@largifysolutions.com

Privacy Contact:
privacy@valionos.com

Billing Support:
billing@valionos.com

Contact page:
https://www.valionos.com/contact

4. About Valion OS

Valion OS is a cloud-based Business Operating System that enables organisations to manage business operations from a unified platform.

Depending on the subscription purchased, the Services may include:

• CRM
• Finance
• HR & Payroll
• Booking & Scheduling
• Website Builder
• AI Assistants
• AI Agents
• Marketing Tools
• Customer Portals
• Vendor Portals
• Mobile Applications
• Reporting & Analytics
• Workflow Automation
• APIs
• Industry-specific operating systems such as BeautyOS, RestaurantOS, CleaningOS, HealthcareOS, RetailOS, LegalOS, EducationOS, Real EstateOS, EventOS, and additional modules introduced in the future.

Certain features, integrations, or modules may only be available under specific subscription plans or enterprise agreements.

We may improve, modify, replace, suspend, or discontinue any feature or functionality of the Services at any time, provided that such changes do not materially reduce the core functionality of an active paid subscription without reasonable notice where practicable.

5. Eligibility

To use the Services, you must:

• be at least eighteen (18) years of age or the legal age of majority in your jurisdiction;
• have the legal capacity to enter into a binding contract;
• provide accurate and complete registration information;
• comply with all applicable laws and regulations; and
• not be prohibited from receiving the Services under applicable export control, sanctions, or other laws.

If you register on behalf of a business or organisation, you represent and warrant that you have the legal authority to bind that organisation to these Terms.

We may refuse, suspend, or terminate access where we reasonably believe these eligibility requirements are not satisfied.

6. Customer Accounts

To access certain Services, you must create an Account.

You agree to:

• provide accurate, complete, and current information;
• promptly update your account information if it changes;
• maintain the confidentiality of your login credentials;
• use strong passwords and enable multi-factor authentication where available;
• ensure that only authorised individuals access your Account; and
• notify us promptly of any suspected unauthorised access or security incident.

You are responsible for all activities that occur under your Account unless caused by our failure to maintain reasonable security measures.

We may require identity verification or additional security checks where necessary to protect the Services or comply with applicable law.

7. Organisation Accounts

Where an organisation creates a Valion OS workspace, the organisation is responsible for:

• managing authorised users;
• assigning user roles and permissions;
• ensuring compliance with applicable laws;
• maintaining internal security practices;
• obtaining all necessary consents for data processed through the Services; and
• ensuring employees and contractors comply with these Terms.

Organisation administrators may create, suspend, modify, or remove user access within their organisation.

Largify Solutions is not responsible for internal permission decisions made by Customer administrators.

8. Subscription Plans, Billing and Payments

Valion OS is offered on a subscription basis. Access to features depends on the subscription plan purchased.

Subscription plans may include:

• Free plans
• Free trials
• Monthly subscriptions
• Annual subscriptions
• Enterprise agreements
• Usage-based services
• Custom commercial agreements

The features, usage limits, storage allocations, AI credits, API limits, and pricing applicable to your subscription are described on our website, quotation, order form, or other purchasing documentation.

By purchasing a subscription, you authorise the applicable Merchant of Record (for example Paddle) and/or Largify Solutions' authorised payment providers to charge the applicable Fees for your selected subscription.

Unless otherwise agreed in writing, all Fees are payable in advance.

9. Paddle Merchant of Record

For certain purchases, payments are processed by Paddle.com Market Limited or one of its affiliated entities ("Paddle"), which acts as the Merchant of Record.

Where Paddle is the Merchant of Record:

• Paddle is responsible for processing payments.
• Paddle may calculate, collect, and remit applicable sales taxes, VAT, GST, or similar indirect taxes where required.
• Your purchase may also be subject to Paddle's customer terms, payment terms, and privacy practices.
• Payment processing is governed by Paddle's applicable policies in addition to these Terms.
• If another authorised payment provider is used, that provider's applicable payment terms will apply to payment processing.

Nothing in these Terms limits Paddle's rights or obligations as Merchant of Record.

10. Subscription Renewals

Unless expressly stated otherwise, paid subscriptions automatically renew at the end of each billing period.

By purchasing a subscription, you authorise recurring charges using your selected payment method until your subscription is cancelled.

Renewal charges will generally be billed:

• Monthly subscriptions. every month.
• Annual subscriptions. every year.
• Other billing cycles. according to the applicable Order.

Renewals will occur using the pricing in effect at the time of renewal unless a different price was agreed in writing.

Where required by applicable law, we or our payment provider may provide advance notice before renewal.

11. Pricing Changes

We may change subscription pricing from time to time.

Price changes do not normally affect an active billing period.

Updated pricing generally applies from the next renewal date unless otherwise agreed.

Where required by law, reasonable advance notice of material pricing changes will be provided.

12. Taxes

Unless expressly stated otherwise:

• Fees exclude applicable taxes.
• Customers are responsible for all applicable taxes imposed by their jurisdiction.
• Where required by law, taxes may be collected by Paddle or another authorised payment provider.
• Customers remain responsible for any withholding taxes required by local law unless prohibited by applicable legislation.

13. Payment Failures

If a payment cannot be successfully processed, we or our payment provider may:

• retry the payment;
• request an updated payment method;
• temporarily suspend access to paid Services;
• downgrade the account to an available free plan where applicable; or
• terminate the subscription for non-payment.

Outstanding amounts remain payable even if Services are suspended.

We reserve the right to recover unpaid Fees through lawful collection methods.

14. Free Trials

We may offer free trials, promotional offers, demonstration accounts, or evaluation licences.

Unless otherwise stated:

• free trials are intended solely for evaluating the Services;
• free trials may be limited to new customers;
• certain functionality may be restricted;
• we may modify or discontinue a free trial at any time.

If payment information is collected when a free trial begins, the subscription may automatically convert into a paid subscription unless cancelled before the trial expires.

15. Cancellation

Customers may cancel their subscription at any time through their account settings or by contacting our support team.

Cancellation prevents future renewal charges but does not normally entitle the Customer to a refund for the current billing period unless required by applicable law or our published Refund Policy.

Following cancellation:

• access to paid features continues until the current subscription period expires;
• no additional renewal charges will be made after cancellation;
• certain Customer Data may remain available for export during any applicable retention period.

Account deletion and subscription cancellation are separate actions.

Deleting an Account does not automatically cancel an active subscription.

16. Refunds

Refunds are governed by our published Refund Policy, which forms part of these Terms.

Where Paddle acts as Merchant of Record, refund requests may also be subject to Paddle's payment processing procedures.

Except where required by applicable law or expressly stated in our Refund Policy:

• subscription Fees are non-refundable;
• partial billing periods are not refunded;
• unused Services are not eligible for credit;
• prepaid subscription Fees are not refundable after the applicable cooling-off period, if any.

Nothing in this section limits any mandatory consumer rights that cannot legally be excluded.

17. Upgrades and Downgrades

Customers may upgrade or downgrade their subscription where supported.

If a subscription is upgraded during an active billing cycle:

• additional Fees may be charged immediately or prorated;
• upgraded features may become available immediately.

Downgrades generally take effect at the beginning of the next billing cycle unless otherwise stated.

Downgrading may reduce available features, storage, AI credits, API limits, user seats, or functionality.

Customers are responsible for ensuring their usage remains within the limits of the selected plan.

18. Promotional Offers

From time to time we may provide:

• promotional pricing;
• discounts;
• coupon codes;
• referral rewards;
• partner offers; or
• limited-time campaigns.

Unless expressly stated otherwise:

• promotional offers cannot be combined;
• promotions have no cash value;
• promotions may be withdrawn or modified at any time;
• misuse of promotions may result in cancellation of the applicable discount or suspension of the associated Account.

19. Enterprise Agreements

Enterprise customers may purchase Services under separately negotiated agreements.

Where a written Enterprise Agreement conflicts with these Terms, the Enterprise Agreement governs only those matters expressly covered by that agreement.

All other provisions of these Terms continue to apply.

20. Billing Disputes

If you believe an invoice or charge is incorrect, you should notify us as soon as reasonably possible.

Customers agree to cooperate in resolving billing disputes in good faith before initiating chargebacks or legal proceedings.

Unauthorised or fraudulent chargebacks may result in suspension of the associated subscription while the dispute is investigated.

Nothing in this section limits your rights under applicable consumer protection laws or the rights of Paddle as Merchant of Record.

21. Licence Grant

Subject to these Terms and your continued compliance with them, Largify Solutions grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use the Services solely for your internal business purposes during an active subscription.

This licence does not transfer ownership of the Services or any Intellectual Property Rights.

Except where expressly permitted by applicable law or with our prior written consent, you may not:

• copy, reproduce, distribute, or publicly display the Services;
• modify, adapt, translate, or create derivative works from the Services;
• reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms;
• remove copyright, trademark, or proprietary notices;
• lease, rent, sell, sublicense, or commercially exploit the Services;
• provide the Services as a managed service, timesharing, or service bureau;
• use the Services to develop or improve a competing product or service;
• use automated tools to scrape or extract platform content except through authorised APIs.

Any rights not expressly granted remain reserved by Largify Solutions and its licensors.

22. Acceptable Use

You agree to use the Services responsibly, lawfully, and in accordance with these Terms.

You must not use Valion OS to:

• violate any applicable law or regulation;
• infringe the rights of others;
• transmit unlawful, fraudulent, misleading, or deceptive content;
• impersonate another individual or organisation;
• distribute malware, ransomware, spyware, viruses, or malicious code;
• interfere with the security or operation of the Services;
• gain unauthorised access to any account, system, or network;
• bypass or attempt to bypass security measures;
• perform denial-of-service attacks or similar activities;
• transmit spam or unsolicited communications;
• engage in phishing or identity theft;
• distribute illegal, defamatory, abusive, or harmful content;
• upload content that infringes intellectual property rights;
• use the Services to support illegal gambling, money laundering, terrorist activities, or other criminal conduct;
• use the Services in violation of applicable sanctions or export control laws.

We reserve the right to investigate suspected violations and take appropriate action, including suspension or termination of access.

23. AI Services

Valion OS includes artificial intelligence features that assist users with business operations, automation, analysis, content generation, reporting, customer communications, and workflow management.

AI-generated outputs may:

• contain inaccuracies;
• become outdated;
• omit relevant information;
• produce unexpected or incomplete results.

AI-generated content is provided for informational and productivity purposes only.

You remain solely responsible for:

• reviewing AI-generated outputs;
• verifying accuracy;
• ensuring legal and regulatory compliance;
• making final business decisions.

AI-generated content does not constitute legal, financial, accounting, tax, medical, employment, engineering, or other professional advice.

Largify Solutions may update, replace, improve, or discontinue AI models, providers, or functionality without prior notice.

24. Responsible AI Usage

When using AI Services, you agree not to:

• generate unlawful or fraudulent content;
• create deceptive or misleading material;
• impersonate individuals without authority;
• infringe intellectual property rights;
• attempt to bypass AI safety mechanisms;
• use AI to facilitate cybercrime or unauthorised access;
• generate malicious software or exploit code;
• use AI for harassment, hate speech, or unlawful discrimination;
• use AI in violation of applicable law.

We may suspend access to AI Services where misuse is reasonably suspected.

25. Customer Data

You retain ownership of all Customer Data uploaded, created, imported, or generated through the Services.

Customer Data includes, without limitation:

• customer records;
• employee information;
• appointments;
• invoices;
• financial records;
• uploaded documents;
• contracts;
• reports;
• AI prompts;
• AI-generated outputs;
• images;
• communications;
• operational information.

Largify Solutions does not acquire ownership of Customer Data.

We process Customer Data solely to:

• provide the Services;
• maintain platform security;
• deliver customer support;
• improve functionality;
• comply with applicable law;
• fulfil contractual obligations.

Our processing of Personal Data is further described in our Privacy Policy and, where applicable, our Data Processing Agreement (DPA).

26. Customer Responsibilities

Customers are solely responsible for:

• the legality of all Customer Data;
• obtaining all necessary permissions and consents;
• complying with privacy laws;
• maintaining internal access controls;
• reviewing AI-generated outputs;
• managing user permissions;
• maintaining appropriate backups of critical business information;
• ensuring compliance with industry regulations applicable to their organisation.

You represent and warrant that you have all rights necessary to upload and process Customer Data through the Services.

27. User Content

You remain responsible for all information, files, communications, and content uploaded through your Account.

You must not upload content that:

• infringes intellectual property rights;
• violates confidentiality obligations;
• contains malicious software;
• is unlawful or fraudulent;
• promotes illegal activity;
• violates applicable regulations.

We do not routinely monitor Customer Data but reserve the right to remove or restrict access where reasonably necessary to:

• comply with law;
• investigate abuse;
• protect platform security;
• respond to legal requests;
• enforce these Terms.

28. APIs and Developer Access

Where APIs are provided, you agree to use them only in accordance with our documentation and any applicable usage limits.

You may not:

• exceed rate limits;
• attempt to interfere with API availability;
• circumvent authentication;
• use APIs to create competing services;
• resell API access without written permission.

API limits may be modified to maintain platform performance and security.

29. Third-Party Integrations

Valion OS may integrate with third-party services including payment providers, communication platforms, accounting software, artificial intelligence providers, authentication providers, cloud infrastructure providers, and other external systems.

Your use of those services is governed by their own terms and privacy policies.

Largify Solutions does not control and is not responsible for third-party products, services, availability, security, or content.

Integration availability may change without notice due to changes made by the third-party provider.

30. Usage Limits

Your subscription may include limits relating to:

• users;
• storage;
• API requests;
• AI usage;
• messaging;
• emails;
• contacts;
• websites;
• workspaces;
• automation executions;
• reports; or
• other platform resources.

If you exceed applicable limits, we may:

• restrict additional usage;
• require a subscription upgrade;
• charge applicable overage fees where disclosed;
• temporarily suspend affected functionality until usage returns within permitted limits.

31. Feedback

If you provide suggestions, ideas, enhancement requests, recommendations, bug reports, or other feedback relating to the Services, you grant Largify Solutions a perpetual, worldwide, irrevocable, royalty-free, transferable licence to use, modify, reproduce, publish, distribute, and incorporate such feedback into the Services without compensation or attribution.

You represent that you have the authority to provide such feedback.

32. Open Source Software

Certain components of the Services may include open-source software licensed under applicable open-source licences.

Nothing in these Terms limits your rights under those licences.

Where an open-source licence conflicts with these Terms regarding a specific component, the applicable open-source licence governs that component only.

33. Intellectual Property

The Services, including Valion OS, all related software, source code, object code, user interfaces, APIs, databases, workflows, artificial intelligence systems, algorithms, machine learning models, documentation, graphics, visual designs, trademarks, logos, trade names, domain names, templates, reports, dashboards, website content, and all related technology are owned by or licensed to Largify Solutions and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

Except for the limited licence expressly granted under these Terms, no ownership or intellectual property rights are transferred to you.

You may not use our trademarks, branding, logos, or trade names without our prior written consent.

Nothing in these Terms grants any licence to use our intellectual property except as expressly stated.

34. Confidential Information

Each party may receive confidential or proprietary information from the other while using or providing the Services.

Confidential Information includes, without limitation:

• business strategies;
• customer lists;
• pricing information;
• financial information;
• software;
• technical documentation;
• security information;
• trade secrets;
• business processes;
• product roadmaps;
• Customer Data.

Confidential Information does not include information that:

• is publicly available without breach of these Terms;
• was lawfully known before disclosure;
• is independently developed without use of Confidential Information; or
• is lawfully obtained from a third party without confidentiality obligations.

Each party agrees to:

• protect Confidential Information using reasonable care;
• use Confidential Information only as necessary to perform under these Terms;
• restrict access to individuals who require access for legitimate business purposes and who are subject to appropriate confidentiality obligations.

These confidentiality obligations continue for five (5) years after termination of the Services, except for trade secrets, which remain protected for as long as permitted by law.

35. Security

Largify Solutions maintains administrative, technical, and organisational safeguards designed to protect the confidentiality, integrity, and availability of the Services.

Security measures may include:

• HTTPS encryption;
• TLS encryption;
• encryption in transit;
• encryption at rest where supported;
• secure password hashing;
• Role-Based Access Control (RBAC);
• Multi-Factor Authentication where available;
• audit logging;
• continuous monitoring;
• infrastructure monitoring;
• encrypted backups;
• vulnerability management;
• access controls based on the principle of least privilege;
• security incident response procedures.

Although we implement commercially reasonable safeguards, no internet-connected service or electronic storage system can be guaranteed to be completely secure.

Customers remain responsible for configuring appropriate security settings within their own organisation, including user permissions, password policies, endpoint security, and device management.

36. Data Protection

Our collection and processing of Personal Data are governed by our Privacy Policy and, where applicable, our Data Processing Agreement (DPA).

Where Largify Solutions processes Personal Data on behalf of a Customer, the Customer acts as the Data Controller and Largify Solutions acts as the Data Processor unless applicable law provides otherwise.

Customers are responsible for ensuring that they have the necessary legal basis to collect, process, and upload Personal Data to the Services.

37. Service Availability

We aim to provide reliable and secure Services but do not guarantee uninterrupted or error-free availability.

Service interruptions may occur due to:

• scheduled maintenance;
• emergency maintenance;
• software updates;
• security incidents;
• internet failures;
• telecommunications failures;
• third-party service outages;
• cloud infrastructure issues;
• events beyond our reasonable control.

Maintenance may be performed without prior notice where necessary to maintain the security, stability, or integrity of the Services.

Except where expressly stated in a separately negotiated Service Level Agreement (SLA), no minimum uptime or service availability commitment is provided.

38. Beta Features

From time to time, we may make available beta, preview, experimental, early access, or evaluation features ("Beta Features").

Beta Features:

• may contain defects or errors;
• may change substantially before general release;
• may be discontinued at any time;
• may not be suitable for production use.

Beta Features are provided "as is" without warranties of any kind.

We may modify or remove Beta Features without notice and without liability.

39. Third-Party Services

The Services may integrate with or depend upon third-party providers, including cloud hosting providers, artificial intelligence providers, payment providers, authentication providers, communication providers, analytics providers, and other external platforms.

Examples may include OpenAI, Paddle, Supabase, Google services, and similar providers.

Your use of third-party services is subject to their respective terms, privacy policies, and service conditions.

Largify Solutions does not control and is not responsible for:

• third-party availability;
• pricing;
• service interruptions;
• data handling practices;
• functionality changes;
• security incidents originating from third-party providers.

Where a third-party provider discontinues or materially changes its services, we may modify or discontinue the corresponding integration without liability.

40. Compliance With Laws

You agree to comply with all laws, regulations, industry standards, and governmental requirements applicable to your use of the Services.

Without limitation, you are responsible for compliance with laws relating to:

• privacy and data protection;
• employment;
• taxation;
• accounting;
• healthcare;
• financial services;
• anti-money laundering;
• consumer protection;
• electronic communications;
• marketing;
• export controls;
• sanctions.

Largify Solutions is not responsible for determining whether your use of the Services complies with laws applicable to your organisation or industry.

41. Export Controls and Sanctions

You may not access or use the Services:

• in violation of applicable export control laws;
• in violation of international sanctions;
• on behalf of individuals or organisations subject to applicable trade restrictions;
• for prohibited military, weapons, or unlawful purposes.

You represent and warrant that neither you nor your Authorised Users are prohibited from receiving the Services under applicable export control or sanctions laws.

We may suspend or terminate access where required to comply with applicable export control, sanctions, or trade laws.

42. Suspension

We may suspend all or part of the Services immediately where we reasonably believe that:

• these Terms have been violated;
• payment obligations have not been met;
• the Services are being used fraudulently;
• platform security is at risk;
• Customer activity threatens system stability;
• continued access may expose us or other customers to legal, regulatory, or security risks;
• suspension is required by law or governmental authority.

Where reasonably practicable, we will notify you before suspension.

Emergency security suspensions may occur without prior notice.

Suspension does not relieve Customers of their obligation to pay Fees that remain due.

43. Customer Backups

Although we maintain backups for operational resilience and disaster recovery, Customers remain responsible for maintaining independent backups of any critical business information.

The Services are not intended to replace a Customer's own business continuity or disaster recovery procedures.

We are not responsible for losses resulting from a Customer's failure to maintain appropriate backups.

44. Compliance Investigations

We may investigate suspected violations of these Terms, applicable laws, or platform security requirements.

During an investigation, we may:

• restrict access;
• request additional information;
• preserve relevant records;
• cooperate with regulatory authorities;
• comply with lawful requests from courts or governmental agencies.

Nothing in this section obligates us to monitor Customer activity on a continuous basis.

45. Termination

You may terminate your subscription at any time by cancelling your subscription through the Services or by contacting our support team.

Largify Solutions may suspend or terminate your Account, Subscription, or access to the Services immediately if:

• you materially breach these Terms;
• you fail to pay applicable Fees;
• you engage in fraudulent, abusive, or illegal activity;
• your use of the Services creates a security risk;
• we are required to do so by law or governmental authority;
• your actions expose us, our customers, or third parties to significant legal, financial, or operational risk.

Where reasonably practicable, we will provide notice and an opportunity to remedy a breach before termination. However, we may terminate immediately where immediate action is reasonably necessary to protect the Services, our customers, or comply with legal obligations.

Termination of the Services does not affect any rights or obligations accrued before termination.

46. Effect of Termination

Upon termination or expiration of your subscription:

• your licence to use the Services immediately ends;
• access to paid features may cease;
• your Account may be disabled;
• Customer Data may become unavailable following any applicable retention period;
• unpaid Fees immediately become due where permitted by law.

Following termination, we may permanently delete Customer Data in accordance with our Privacy Policy and data retention procedures.

Customers are responsible for exporting any required Customer Data before termination or deletion of their Account.

Where legally required, certain information may be retained for tax, accounting, fraud prevention, audit, security, dispute resolution, or regulatory compliance purposes.

47. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "AS IS" and "AS AVAILABLE" basis.

Largify Solutions expressly disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of:

• merchantability;
• satisfactory quality;
• fitness for a particular purpose;
• non-infringement;
• uninterrupted availability;
• accuracy;
• completeness;
• compatibility;
• reliability.

We do not warrant that:

• the Services will always be uninterrupted;
• the Services will be error-free;
• defects will always be corrected;
• AI-generated content will be accurate;
• Customer Data will never be lost;
• integrations with third-party providers will remain continuously available.

Customers are responsible for independently verifying all outputs generated by the Services.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply only to the maximum extent permitted by law.

48. Limitation of Liability

To the fullest extent permitted by applicable law, Largify Solutions, its directors, officers, employees, shareholders, contractors, licensors, affiliates, partners, and suppliers shall not be liable for any:

• indirect damages;
• consequential damages;
• incidental damages;
• exemplary damages;
• punitive damages;
• special damages;
• loss of profits;
• loss of revenue;
• loss of goodwill;
• loss of business opportunity;
• business interruption;
• corruption or loss of Customer Data;
• loss of anticipated savings;
• reputational harm.

Our total aggregate liability arising out of or relating to the Services shall not exceed the greater of:

• the total Fees paid by the Customer to Largify Solutions (or the Merchant of Record on our behalf) during the twelve (12) months immediately preceding the event giving rise to the claim; or
• GBP £100 (or the equivalent amount in the currency used for the applicable purchase),

unless applicable law requires a higher amount.

Nothing in these Terms excludes or limits liability for:

• fraud or fraudulent misrepresentation;
• death or personal injury caused by negligence where liability cannot legally be excluded;
• any liability that cannot legally be limited under applicable law.

49. Indemnification

You agree to defend, indemnify, and hold harmless Largify Solutions, its affiliates, directors, officers, employees, contractors, licensors, partners, successors, and assigns from and against all claims, liabilities, damages, judgments, losses, penalties, fines, costs, and expenses (including reasonable legal fees) arising from or relating to:

• your breach of these Terms;
• your misuse of the Services;
• your violation of applicable law;
• Customer Data uploaded by you;
• your infringement of third-party intellectual property rights;
• your negligence or wilful misconduct;
• claims arising from your products or services;
• your use of AI-generated outputs without appropriate review.

This indemnity survives termination of these Terms.

50. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including:

• natural disasters;
• earthquakes;
• floods;
• pandemics;
• war;
• terrorism;
• civil unrest;
• labour disputes;
• government actions;
• internet outages;
• cloud infrastructure failures;
• cyberattacks;
• utility failures;
• interruptions affecting third-party providers.

The affected party shall use reasonable efforts to resume performance as soon as practicable.

51. Electronic Communications

By using the Services, you agree to receive electronic communications from Largify Solutions, including:

• account notices;
• billing notifications;
• subscription renewals;
• security alerts;
• legal notices;
• service announcements;
• support communications.

Electronic communications satisfy any legal requirement that communications be in writing.

52. Assignment

You may not assign, transfer, delegate, or otherwise transfer your rights or obligations under these Terms without our prior written consent.

Largify Solutions may assign or transfer these Terms, in whole or in part, including in connection with:

• a merger;
• acquisition;
• corporate restructuring;
• financing;
• sale of assets; or
• transfer of the Services.

These Terms bind and benefit each party and their respective successors and permitted assigns.

53. Survival

The following provisions survive termination or expiration of these Terms to the extent necessary to give them effect:

• Intellectual Property
• Confidentiality
• Fees owed
• Customer Data obligations
• Disclaimer of Warranties
• Limitation of Liability
• Indemnification
• Governing Law
• Dispute Resolution
• Assignment
• Survival
• Miscellaneous provisions

Any other provision that by their nature are intended to survive shall also remain in effect.

54. Changes to the Services

We may modify, improve, replace, suspend, or discontinue any part of the Services from time to time.

Where reasonably practicable, we will provide advance notice of material changes affecting active subscriptions.

Nothing in this section guarantees that any feature will remain available indefinitely.

55. Changes to These Terms

We may revise these Terms periodically.

When material changes are made, we will update the "Last Updated" date and may provide notice through the Services, email, or our website where appropriate.

Your continued use of the Services after the effective date of updated Terms constitutes acceptance of the revised Terms.

If you do not agree to the updated Terms, you must stop using the Services before the revised Terms become effective.

56. Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan, without regard to conflict of law principles.

Nothing in these Terms limits mandatory consumer rights or data protection rights that cannot legally be excluded under the laws applicable to you.

57. Dispute Resolution

Before commencing formal legal proceedings, the parties agree to make reasonable efforts to resolve disputes through good-faith negotiations.

If a dispute cannot be resolved informally, either party may commence legal proceedings in the courts of Lahore, Punjab, Pakistan, unless mandatory law requires another forum.

Nothing in this section prevents either party from seeking urgent injunctive or equitable relief where necessary to protect intellectual property, confidential information, or platform security.

58. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

59. No Waiver

Failure by Largify Solutions to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right.

Any waiver must be in writing and signed by an authorised representative of Largify Solutions.

60. Entire Agreement

These Terms, together with the following documents, constitute the entire agreement between you and Largify Solutions concerning the Services:

• Privacy Policy;
• Data Processing Agreement (where applicable);
• Refund Policy;
• Security Policy;
• Acceptable Use Policy (if published);
• Order Forms;
• Enterprise Agreements;
• any documents expressly incorporated by reference.

These documents supersede all prior oral or written agreements relating to the Services.

61. Contact Information

For questions regarding these Terms, please contact:

Largify Solutions (SMC-Private) Limited
Lahore, Punjab, Pakistan
Website: https://www.valionos.com
Product Support: support@valionos.com
Company Support: support@largifysolutions.com
Privacy: privacy@valionos.com

Last Updated: 30 July 2026

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