Data Deletion Instructions

Last Updated: 7 November 2026

This page explains how to remove data that ValionOS (operated by Largify Solutions (SMC-Private) Limited) holds when you connect a Meta account, such as WhatsApp Business, Facebook or Instagram, and how to delete your ValionOS account data generally.

1. Disconnect a Meta account from inside ValionOS

A workspace owner or admin can remove a Meta connection at any time:

1. Sign in to ValionOS.
2. Open Marketing → WhatsApp (or the Instagram / Facebook connection screen).
3. Click Disconnect.

When you disconnect, ValionOS immediately:

• Deletes the stored Meta access token for that workspace.
• Deletes the WhatsApp Business Account ID, phone number ID, Business Portfolio ID and display phone number linked to the workspace.
• Removes the phone-number routing records, so we stop receiving and processing new messages for that number.

Message history and contacts you created in ValionOS remain in your workspace until you delete them or delete the workspace (see section 3), because they are your business records.

2. Remove ValionOS from your Meta account

You can also revoke our access directly from Meta:

• Facebook / Instagram: Facebook Settings & privacy → Settings → Apps and websites, find ValionOS, and click Remove.
• WhatsApp Business: in Meta Business Suite → Settings → Accounts → Apps (or Business settings → Integrations / Connected apps), remove ValionOS from the WhatsApp Business Account.

Once access is revoked, the stored token stops working and ValionOS can no longer read or send data through your Meta account. To also erase the stored identifiers, disconnect inside ValionOS (section 1) or email us (section 4).

3. Delete your workspace or account

A workspace owner can permanently delete a workspace from workspace settings. This deletes the workspace's connections, contacts, conversations and other business records, subject to the retention exceptions in our Privacy Policy (for example, billing and security records that the law requires us to keep, and encrypted backups until their normal rotation completes).

4. Request deletion by email

If you cannot sign in, or you are an end customer who messaged a business that uses ValionOS, email privacy@valionos.com with:

• The subject line "Data deletion request"
• The email address, phone number or Facebook / Instagram account the request is about
• The ValionOS workspace or business name, if you know it

We will confirm the request and complete it within 30 days. Where we process the data on behalf of a business that uses ValionOS, we will tell that business about the request and act on its instructions as its data processor.

Contact

Largify Solutions (SMC-Private) Limited Lahore, Punjab, Pakistan

Privacy: privacy@valionos.com Support: support@valionos.com